Back to Podcast
Episode 623 October 2025

When to DIY vs When to Hire: Stop Wasting Money on the Wrong Things

About this episode

Your website gets traffic. But where are the enquiries?

In this episode, I reveal the three mistakes SME owners make that kill their website ROI – and how to fix them.

You’ll learn:

  • Why making your logo bigger actually hurts conversions
  • When to DIY your SEO vs when to hire a specialist (the race car analogy)
  • Why your contact form only captures 3% of visitors (and what to do about the other 67%)
  • The buyer awareness framework that changes everything
  • How we helped one client increase leads by 266% from the same traffic

Listen if: Your website looks professional but generates zero leads, you’re getting traffic but no enquiries, or you’re wondering why your £5k website investment isn’t paying off.

Visual resource

In this episode, I made mentioned of the image resource below.

This is a depiction of the basic components which make up a great web design. As you can see, they’re not just visual – and yet a web design portfolio is usually focused on the visual aspects. Design revisions, throughout a project, usually consist of visual assessments.

Web design for conversion is a complicated and multi-faceted beast and I hope this illustration helps you to understand how -essentially- the visual aspects sometimes require compromise, for true conversion potential.

A venn diagram showing the overlap between aesthetics, seo optimisation and customer or conversion journey
Professional web design brings all of these factors into play, to ensure a balance between aesthetics, seo and conversion.